I booked a rental car through Easy Terra, supplied by Niza Cars in Málaga. Very soon after driving away the clutch/gearbox was problematic—it became impossible to shift gears at times, creating a terrifying and very unsafe situation on the Spanish highway. Multiple times, the clutch simply wouldn’t respond; I was in tears and terrified to continue driving. I called Niza , they said to come to them so I did. When I returned the vehicle trembling and overwhelmed, I hoped for an apology, a swift resolution, or at least a refund. Instead, I was met with complete indifference: Niza Cars dismissed my request for a refund outright and claimed no fault—and provided no care or empathy.They offered a new car but I was to scared to drive the super busy Spanish roads. I then reached out to Easy Terra, only to wait over three months for any response. Eventually they replied, stating that they checked with Niza, the car was fine and that I had no entitlement to compensation or refund.Overall, this experience was deeply traumatic, poorly handled, and unacceptable.Never again.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
