We booked a car via EasyTerra for a holiday in Sicily. Booking was easy and relatively cheap...until you pick-up the car. Then you can end-up loosing all the money you payed in advance. EasyTerra do business with very sketchy rental companies, in this case SurPrise in Catania. We arrived a couple of hours after, 12.00, the time that was in the contract. But still on the same day and well within their opening hours. Then SurPrise stated your booking has been cancelled since you are late and you loose all you have paid... We were there, on the airport with two disabled people, counting on the van we rented. No help from SurPrise. Easy Terra was closed at that time, so we called the next day. Basically they were not willing to do anything. The only offer was to put in a new booking, at full rate. As you might expect, we did not do this with this company. To conclude, I can see that bookings can be cancelled if you are late but charging full rate while renting the van to some-one else is no more then criminal. Unfortunately this is how these companies do business. So my advise would be, do not go into business with EasyTerra, they do nothing but collect a fee and will never help in case of issues.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
