Up until this point I was a satisfied customer, recommending Easyterra to friends. Unfortunately they blew their reputation with me and so far the service is quite terrible.Due to COVID, my flight was cancelled 2 days before my pickup. So I reached out to Easyterra that same evening to cancel. Unfortunately it was 19.30 and they close at 19 (site told me I had to call because it was within 72 hours of pickup). The next morning at 9 I called them to cancel, but the told me it was too late, since it was now 34 hours before pickup. When I explained the situation, that I was indeed half an hour late and it was 47,5 hours by the time I wanted to cancel. They simply said, well the policy is 48 hours so 47,5 is too late. Because I thought this was a joke I sent an email to customer service, and they also replied with "47,5 hours prior to pickup is too late".They must have been hit hard by COVID to treat customers like this. I have booked cars with them for multiple years and even had one booked for Feb 21. They didnt even care..
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
