Two stars as I could reach the service desk, who were unable to assist. Rented a car via EasyTerra.nl, to find out upon collection that the rental company requirement is an embossed creditcard, which is due to current fraudulent landscape very old fashioned anyway. In the rental agreement it states that it MAY BE a requirement, in this case it was an obligation or one had to pay a fine....and guess what, almost to the cent equal as renting the car for a full week. Changing the reservation to a company without an embossed creditcard requirement was not possible and cancelling the reservation was at total cost of the agreement. This meant we had no options and EasyTerra felt they had done sufficiently by the vague statement that an embossed creditcard could be necessary, but up to me to find out prior arrival apparently, for them the money was in the pocket, right? It was my worst experience renting a car in many years of renting cars and having to go through the games rental companies play at times. Most come to reason at some point, not EasyTerra. Never again. Service to me includes informing your clients sufficiently. They failed and refuse any responsibility.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
