We rented a car where additional equipment was confirmed to be available in the order confirmation. We were going skiing and needed ski racks and snow chains. When we arrived to pick up the car they did not have the additional equipment. We were informed by the rental company that they had informed Easy Terra multiple days prior to our arrival, that they did not provide the equipment we were promised, which they failed to forward to us, so we could find a new rental car.We were therefore forced to rent a bigger car, and pay the additional costs. When we informed their customer service of this, they apologized for the inconvenience but said they would not be able to do anything further.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
