We had booked a car with ski racks to use for our vacation in France. Upon arrival at your rental location, we were informed that it was not possible to equip the car with ski racks. Furthermore, we were told that snow chains, which we had also ordered and received confirmation for, were not available either.As a result, at 11 PM, after driving five hours to Hamburg, we were forced to rent an entirely different car from another provider. as the car we booked was completely unsuitable without the ski racks and snow chains.This was an extremely disappointing experience as a customer and negatively impacted the start of our vacation. We were informed by Europcar that they had notified easyterra about their inability to provide a car with ski racks and snow chains, but this information was not communicated to us as customers, which is highly disappointing.We the requested a refund for the first car, but got declined right away, and was told it was our own problem.Do not ever use this car rental…
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
