For our holiday we used Easyterra to rent a car in Sardegna. We paid €300+ upfront. Once we arrived at the airport we realized that we lost our creditcard. Nevertheless we continued to the car rental and explained the situation. They immediately declined us and told us debit cards are not accepted UNLESS we bought an extra €400+ package from them. Of course we declined as they're just trying to exploit us.We called Easyterra, explained the situation and asked for a refund. They told us that losing a credit card is a "no reason" and there is nothing they could do. This is complete nonsense as their website clearly states that cancellation is possible within 48h of the car rental, but with a cancellation fee. A fee I can understand and would've been happy to pay. Yet we were never offered this option, we were completely turned down.They also didn't seem to care that a company offered by Easyterra is trying to exploit their customers upon arrival.We mailed easyterra with a complaint, but we have not received an answer. The result: We're in Sardegna with appartments booked accross the island but without a car and €300+ lost on day one.I would not recommend Easyterra to anyone. They cannot be trusted.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
