Terribe terrible terrible.You lose your full booking at full cost if you arrive more than 2 hrs late. Not much use if you are booking a car at a rail station or airport, where delays are beyond your control. This is in their terms and conditions, which are written in casual, slovely English by the way. I tried to query the charge by phoning customer services. This was a whole second negative experience. Called the UK line and, after a data protection notice in German, was put through to an agent in France who only spoke French. Luckily I am trilingual and she offered to transfer me to the UK office. I waited on hold for 15 mins, gave up and redialed. This time I was put through to a UK agent (albeit still after a German data protection notice and ending up with s staff member whose English was not easy to comprehend). This agent could not have been more dismisive and rude, despite the fact that the customer in question was a disabled 75 year oldThis is a disgusting business who appears to make its money by selling attractive car hire deals and profiting from its totally unfair terms and conditions, of which I suspect the vast majority of customers are unaware when they make their booking - until they hit a problem.
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EasyTerra Autohuur is een onafhankelijke prijsvergelijker op het gebied van autoverhuur. De prijzen van de bekende autoverhuur bedrijven worden in ons systeem vergeleken, zodat je als consument altijd tegen een gunstig tarief jouw huurauto bij ons kunt boeken.
