What we experienced was disorganized at best and intentionally misleading at worst. After the fact, it was obvious this is a pattern -- their Trustpilot reviews tell the same story.We provided our flight details and confirmed pickup time in advance, yet after landing we were left outside in extreme heat with no clear instructions and no one waiting for us. There was no sign, no uniform, and no identifiable staff. After standing around for half an hour, another rental company actually helped us locate their representative -- which is frankly embarrassing for a business claiming to be professional.Transportation to the rental location was in a rundown, dirty vehicle, and the "office" itself was in a remote, poorly maintained lot that looked nothing like a legitimate rental facility. It immediately raised red flags.From there, things only got worse. Despite having all our information and no other customers ahead of us, the process dragged on endlessly. Nearly two hours passed before we were finally handed keys. During that time, we realized they hadn't even prepared the vehicle yet -- it was being cleaned while we were already completing paperwork.On top of that, they placed an unexpected $4,060 USD hold on our credit card, even though insurance had already been purchased. This was never clearly disclosed beforehand.The car situation was the final straw. We reserved a Volkswagen and were given a Maxus instead. The vehicle's system was entirely in Chinese, making navigation and basic controls unusable. When we asked staff for assistance, we were brushed off and rushed out. When returning the vehicle later, we noticed something telling: the lot was full, yet there wasn't a single VW anywhere -- strongly suggesting they advertise vehicles they don't actually carry. Their entire fleet is made up of old and janky, near the end cars which are worth less than their surprise credit card holds.The condition of the car was unacceptable. It had very little fuel at pickup, a window that had been taped over and leaked when it rained, sand already inside the vehicle, and numerous dents and scratches that were not documented. We had to insist on marking the damage ourselves and recorded everything because staff repeatedly tried to downplay visible issues.What made this even more concerning was watching the same thing happen to other customers. Multiple groups around us were given vehicles different from what they booked and pressured to accept them without any adjustment in price.Bottom line: this company does not operate transparently. Customers are drawn in by online listings that don't reflect reality, then pressured into accepting inferior vehicles under chaotic conditions.I would strongly advise travelers to choose a different rental provider. This experience was stressful, misleading, and completely avoidable.
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