Review Time
⭐ 1-Star Review — Deceptive Practices & Poor Quality Vehicles We communicated with the rental service prior to our arrival and shared our flight information, which led us to believe our vehicle would be prepared. Unfortunately, the experience was extremely frustrating from the moment we arrived. Long wait times
We waited 1 hour and 50 minutes in the office before finally receiving a key. Unexpected financial hold
Despite having paid for insurance, they imposed a $4,060 USD hold in addition to the rental fee. Incorrect vehicle provided
We had reserved a specific model but were given a different one instead. The entire operating system and instructions were in a foreign language. When we requested assistance in changing the language, the staff claimed it was “too difficult” and hurried us out, leaving navigation and basic features unusable. Vehicle in poor condition
The car had only a quarter tank of gas at pickup. A broken window was taped up, which leaked during rain. The vehicle was already dirty, yet we were warned about potential charges for returning it in that state. Widespread bait-and-switch tactics
The family in front of us did not receive their reserved vehicle. We did not get ours either. The family arriving after us was pressured to accept a smaller car than what they booked, all without any price adjustments. Conclusion
This operation seems misleading. They promote high-quality vehicles online, but upon arrival, you receive something far inferior — with no cost adjustments — in a lot that resembles a salvage yard more than a reputable rental service. I strongly advise against using this service. It lacks reliability, transparency, and customer focus.
What we experienced was disorganized at best and intentionally misleading at worst. After the fact, it was obvious this is a pattern -- their Trustpilot reviews tell the same story.We provided our flight details and confirmed pickup time in advance, yet after landing we were left outside in extreme heat with no clear instructions and no one waiting for us. There was no sign, no uniform, and no identifiable staff. After standing around for half an hour, another rental company actually helped us locate their representative -- which is frankly embarrassing for a business claiming to be professional.Transportation to the rental location was in a rundown, dirty vehicle, and the "office" itself was in a remote, poorly maintained lot that looked nothing like a legitimate rental facility. It immediately raised red flags.From there, things only got worse. Despite having all our information and no other customers ahead of us, the process dragged on endlessly. Nearly two hours passed before we were finally handed keys. During that time, we realized they hadn't even prepared the vehicle yet -- it was being cleaned while we were already completing paperwork.On top of that, they placed an unexpected $4,060 USD hold on our credit card, even though insurance had already been purchased. This was never clearly disclosed beforehand.The car situation was the final straw. We reserved a Volkswagen and were given a Maxus instead. The vehicle's system was entirely in Chinese, making navigation and basic controls unusable. When we asked staff for assistance, we were brushed off and rushed out. When returning the vehicle later, we noticed something telling: the lot was full, yet there wasn't a single VW anywhere -- strongly suggesting they advertise vehicles they don't actually carry. Their entire fleet is made up of old and janky, near the end cars which are worth less than their surprise credit card holds.The condition of the car was unacceptable. It had very little fuel at pickup, a window that had been taped over and leaked when it rained, sand already inside the vehicle, and numerous dents and scratches that were not documented. We had to insist on marking the damage ourselves and recorded everything because staff repeatedly tried to downplay visible issues.What made this even more concerning was watching the same thing happen to other customers. Multiple groups around us were given vehicles different from what they booked and pressured to accept them without any adjustment in price.Bottom line: this company does not operate transparently. Customers are drawn in by online listings that don't reflect reality, then pressured into accepting inferior vehicles under chaotic conditions.I would strongly advise travelers to choose a different rental provider. This experience was stressful, misleading, and completely avoidable.
⭐ 1-Star Review — Misleading Practices & Poor Quality VehiclesWe were in communication with the rental company before arrival and provided our flight details, which gave us the impression our car would be prepared and ready. Unfortunately, the experience was incredibly frustrating from the moment we arrived.Excessive wait timeIt took 1 hour and 50 minutes in the office before we were finally given a key.Unexpected financial holdEven though we paid for insurance, they placed a $4,060 USD hold in addition to the rental cost.Not the car we reservedWe booked a VW but were given a Maxus instead. The entire operating system and instructions were in Chinese. When we asked for help switching the language, the staff said it was “too hard” and rushed us out — making navigation and standard features unusable.Car delivered in poor conditionThere was only ¼ tank of gas at pickup. A broken window taped up, which leaked when it rained. There was sand already in the car, yet they warned us we’d be charged if we returned it with sand.Widespread bait-and-switch happening to customersThe family ahead of us didn’t receive the car they reserved. We didn’t receive the car we reserved. The family arriving after us was being pressured to accept a smaller sedan than what they booked — all with no price adjustment.Bottom LineThis operation feels deceptive. They advertise high-quality vehicles online, but upon arrival you’re given something far inferior — with zero cost adjustment — in a lot that looks more like a salvage yard than a legitimate rental company.I strongly recommend avoiding this company. It is not dependable, transparent, or customer-focused.
Never rent a car here!They are absolutely not to be trusted. We had full insurance, but on the day of returning the car, someone hit it while it was parked.Still, they refused to give back our deposit. After 1.5 hours of arguing, while we were standing there with our children, they treated us terribly.We have now started legal action against this company.Consider this a warning: do NOT rent a car here!
Had a 12 passenger Chevy Express reservedf for 4 months. I received confirmations from Easy Way that everything was good. Six days before my group arrived, they called to say that my van was unavailable and the reservation was cancelled. No reason given. UNBELIEVABLE!!! Completely left us high and dry! Do NOT rent from these crooks!
Third time I’ve used Easyway and on every occasion have found them excellent. Cars are good, service is great, am confused about some of these reviews as has not been our experience. Thanks to the Easyway team, we will be back when we return to Mexico 😊
Good experience with this company. Rather pleasant surprise. Arriving at the airport a person is waiting for us with our name. We wait a few minutes to pick up the car 10-15 minutes from the airport. Quite a warm welcome. We sign the papers and go through the rental details plus bank imprint. We got what we had chosen on the website, i.e. an almost new renault kwid with 9000km on the clock + full coverage. The car arrived very clean with the air conditioning on.We used the car for 2 weeks and did 3000 km (unlimited mileage).Everything went well, no problems with the car.On our return (4am) we returned the car cleaned and with the same level of gas as when we left. No surprises when we checked the car out. I paid the price indicated without any surcharge.Someone dropped us off at the airport by car. I read up on easyway on different forums such as reddit and facebook before booking. The different opinions are to be taken with hindsight and depending on the situation, I have also read that other more expensive and more renowned companies are not necessarily the most reliable. Yes, the locals and the place where the car is located are not the friendliest, but it's in keeping with the price of the rental. I recommend it.
STAY AWAY FROM THIS COMPANY. We wanted an automatic transmission car for driving to Tulum and booked the only automatic they have, the Mitsubishi Mirage (see last photo). While advertised as virtually new, the car we actually got was falling apart and in no safe driving condition: steering pulled heavily to the right, brakes vibrated dangerously during braking, car squeaked everywhere, steering while was literally falling apart on your finger tips, infotainment did not work at all, wheel covers were tied with zip ties, rust/chips/bondo all over the car. We reached out and they did not care to make things right. Stay away from this place, they shouldn’t have a business license.
Claim your business profile now and gain access to all features and respond to customer reviews.
Car Rental In Cancun Airport, Cancun Hotel Zone & Cancun City. Lowest rate Guarantee. Drive a new car with unlimited mileage included.
www.nanrobot.com
car-mart.com
bikesdirect.com
a1carriages.co.uk
qpoindia.com
himiwaybike.com
my-next-car.co.uk
screenrescue.co.uk
alpinefleet.com
bwtgrouplogistics.com