⭐ 1-Star Review — Misleading Practices & Poor Quality VehiclesWe were in communication with the rental company before arrival and provided our flight details, which gave us the impression our car would be prepared and ready. Unfortunately, the experience was incredibly frustrating from the moment we arrived.Excessive wait timeIt took 1 hour and 50 minutes in the office before we were finally given a key.Unexpected financial holdEven though we paid for insurance, they placed a $4,060 USD hold in addition to the rental cost.Not the car we reservedWe booked a VW but were given a Maxus instead. The entire operating system and instructions were in Chinese. When we asked for help switching the language, the staff said it was “too hard” and rushed us out — making navigation and standard features unusable.Car delivered in poor conditionThere was only ¼ tank of gas at pickup. A broken window taped up, which leaked when it rained. There was sand already in the car, yet they warned us we’d be charged if we returned it with sand.Widespread bait-and-switch happening to customersThe family ahead of us didn’t receive the car they reserved. We didn’t receive the car we reserved. The family arriving after us was being pressured to accept a smaller sedan than what they booked — all with no price adjustment.Bottom LineThis operation feels deceptive. They advertise high-quality vehicles online, but upon arrival you’re given something far inferior — with zero cost adjustment — in a lot that looks more like a salvage yard than a legitimate rental company.I strongly recommend avoiding this company. It is not dependable, transparent, or customer-focused.
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