⭐ 1-Star Review — Deceptive Practices & Poor Quality Vehicles We communicated with the rental service prior to our arrival and shared our flight information, which led us to believe our vehicle would be prepared. Unfortunately, the experience was extremely frustrating from the moment we arrived. Long wait times
We waited 1 hour and 50 minutes in the office before finally receiving a key. Unexpected financial hold
Despite having paid for insurance, they imposed a $4,060 USD hold in addition to the rental fee. Incorrect vehicle provided
We had reserved a specific model but were given a different one instead. The entire operating system and instructions were in a foreign language. When we requested assistance in changing the language, the staff claimed it was “too difficult” and hurried us out, leaving navigation and basic features unusable. Vehicle in poor condition
The car had only a quarter tank of gas at pickup. A broken window was taped up, which leaked during rain. The vehicle was already dirty, yet we were warned about potential charges for returning it in that state. Widespread bait-and-switch tactics
The family in front of us did not receive their reserved vehicle. We did not get ours either. The family arriving after us was pressured to accept a smaller car than what they booked, all without any price adjustments. Conclusion
This operation seems misleading. They promote high-quality vehicles online, but upon arrival, you receive something far inferior — with no cost adjustments — in a lot that resembles a salvage yard more than a reputable rental service. I strongly advise against using this service. It lacks reliability, transparency, and customer focus.
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