Communication should definitely be improved. It shouldn't be the customer chasing his parcel but the other way around. Customer should be kept updated about the status of his order and the expected delivery date. Being left with no feedback whatsoever after having paid for an order, drive the customer to frustration, easily assuming to have fallen into a scam.After 5 days from my order, since the Royal Mail tracking number assigned to it was still showing "not received yet into our system", i asked infos with a message to the customer service mail address. Customer Service phone number was never answered, always waiting music.Within 24 hours i received a reply explaining the reason of the delay (some items not in stock) and an expected delivery date. A few days later, the same member of the staff, updated me with an additional mail, to make me aware of a further delay and a final delivery date. I've got my delivery as for their final communication 11 days after the order.Products were as expected, long BB date, in good shape. Plenty of packaging. If placing a variegated order, be expected to wait for delivery.
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Eatlean- low calorie, low fat, high protein cheese handmade in Cheshire with the aim to help you put cheese back on your menu!
