I had the EBAC 4850 (21l)
Delievered on 25 November 2025
In january i could see issues with the dehumidifier frosting at the back of the machine baring in mind this machime was kept on the hallway landing.
I phoned the company to which they booked a collection to test the machinr for faults.
That was fine until i recieved the machine back.
They gave me no update on if they had found any faults ect, instead they just sent it back to which looked as if it was just dumped in the box with no care, the instructions were bent from where they had put it into the front pannel and then closed it on them.
The product felt like it had condensation and looking at the back the metal was all warped/bent.
Soo i contacted Ebac and said they have damaged the product as i did not send it to them to be repaired in this state.
They emailed me back saying the metal had been tested with crocodile clips and thats why the metal is warped/bent but it wont change its functionality.
I did put my views across and then opened up a dispute.
They made me pay for postage to send the item they damaged back which cost me £25 at over 13kg.
Ebac refused to accept fault but just chose to take the machine back to shut me up and issued a refund.
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We have one fundamental philosophy; understand our customers and engineer innovative products which meet their needs better than anyone else in the market.
Our current chairman John Elliott founded Ebac in 1972. Starting as a one-man business, over the last five decades, Ebac has grown into an international manufacturer whose innovation has seen great success in the dehumidifier, water cooler, washing machine and heat pump markets.See more
