Quiet Fast And Built To Last - Huge Disappointment - Ebac E-Care+ AWM86D2H-WH “Understand your customers and then engineer innovative products which meet their needs better than anyone else in the market”.“We chose to use the best components to ensure our Washing Machine will last. From our Inverter Driven Motor to Plasma Welded Drum, we carried out intensive endurance and performance tests in order to meet the highest standards. With over 100,000 hours of testing, we are confident our machine will stand the test of time”.These very words resonated!Delivered after almost a week yesterday 11/07/19, to support a British manufacturing Company this Ebac E-care AWM86D2H-WH was plugged in and promptly triggered the RCD to our property. We tried several alternative power points but the issue persisted. Yes, things sometimes go wrong, and companies that fundamentally understand how to satisfy their customers when this happens, do well. Ebac fails in this.On asking Customer Services what can be done to resolve the problem, the answer, the machine can be replaced in seven days time, which is of no help. That’s two weeks without the convenience of a working machine. On asking what can be done to improve this nothing. On requesting what could be done to keep us as customers to go the extra mile, sorry nothing.So all this boring negative stuff will now be communicated.This review is regrettably sad because if a company really truly wishes to keep customers by projecting the finest reputation, it comes down to customer satisfaction, which we have not experienced right from switching on.And this is why despite Ebac’s CEO’s wonderful descriptives, his very limited customer support mirrors the actual quality of this product. Tomorrow morning AO is delivering an LG equivalent machine at £150 less than Ebac, with 7 years parts and labour warranty. The Ebac was originally purchased to replace a 15 year old LG machine which finally failed, parts no longer available. Ebac’s British marketing hype swayed the decision in our case, a wrong one.Would it have been such a deal to go the extra mile to keep a customer? Well, for Ebac no, and it comes from the top!Meanwhile we're inconvienced for a week with the faulty Ebac, it can't be collected sooner because Ebac's courier isn't unavailable until then. Wonderful.
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