TERRIBLE customer service. I placed an order yesterday around 2pm for 1000 pins for my badges for a Santa event. At the checkout, it gave me the option to pay £9 for next day delivery. I received an e-mail today saying it would be tomorrow. When I asked the customer service whether or not it stated that all orders must be in by 12noon for next day at checkout , she didn't know. I waited while she searched and found out in fine print that it does state before noon.Very frustrating as she didn't know whether or not there was a statement and I wouldn't have wasted £9 for next day delivery. You have lost a customer over a delivery charge of £9. Please re-train your staff! Never again.
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We are the UK’s main manufacturer and retailer of badge making equipment. All of our machines are made in the UK to ensure their quality is of the highest standard.
