My experience with eBay was extremely frustrating. I ordered a pair of headphones and waited 8 days, but the seller never shipped the item or responded to any of my messages.
I then attempted to contact customer support, which turned out to be very disappointing. There is no clear way to reach a representative—no direct contact number or email—and the automated system was not helpful in resolving my issue.
Although I eventually received a refund, the entire process took 17 days, including additional waiting time after raising a request. There were also no updates provided during this period, which made the experience even more frustrating.
Additionally, the app itself is unreliable. When attempting to check updates or raise requests, it sometimes closes unexpectedly without completing the action.
I am also concerned about seller credibility, as I noticed the same product listed by multiple sellers using identical images, which suggests the possibility of scams.
Overall, this experience highlighted significant issues with customer support, app reliability, and seller verification. Compared to other platforms like Amazon, eBay still has considerable room for improvement.
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