Seller showed me the item was damaged and I couldn't collect, but because of the confusing situation eBay has brought in with selling fees, he didn't want to refund these fees out of his account. I had to open an item not received case which is supposed to be resolved in 2 days but took over a week with no response. After chasing customer service agents that barely speak English I finally got an email to say they were closing the case in my favour and refunding me but a week later the case is still pending and still no refund. I've now had to open a case with American express to get a refund. Buyer protection is non-existent. Having nearly £6000 sat on my credit card for 3 weeks with no resolution is not acceptable
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