After months of rude employees pointlessly directing me to the website when I enquired about purchasing a PS5, I finally had a staff member actually tell me the specific time of day that pre orders go on the site and I managed to get a pre order set for the 28th of October. Now on the day its supposed to be picked up, without any warning, the 'estimated date' of arrival for the console has now updated to the 18th of November. Customer service are no help and just say the shipment must have been delayed. Its ridiculous that they are able to sell products with a date of arrival and then not meet that date. I have paid in full for the product. Glad to see that they are suffering major quarterly losses and will likely not be around much longer. It's a direct reflection of the service they provide.
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