Having used ebookers to book the majority of my family travel the day occurred when I wasn't able to buy the tickets for the desired flight. As I was planning to take the flight less less than 5 hours later I called their customer service.
As I called in, the system recognized me and all my personal info was immediately available for the person who answered me. Thus, enabling the person that answered to focus on the issue rather than asking info that was already in the system.
I told her that I wasn't able to book the flight accordingly and that I was in a bit of a rush. The lady said that she will fix this and I should go and start packing my stuff for the trip. 15 min later she called me back, told me that I now was booked on the flight that I wanted to be on. She also apologized that the system had failed to give me proper service. To top it off, she told that as this was a system fault there was no extra charge for me compared to if I would have booked the ticket online by my self!
Utterly pleased for the service and service minded personnel. And yes, I have booked flights after that via ebookers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ebookers.fi on Suomen johtava online-matkatoimisto, jonka erikoisalaa ovat halvat lennot, kaupunkilomat, hotellit, matkapaketit ja autonvuokraus. Sivuillamme voit myös paketoida itse lomasi kätevästi varaamalla lennot ja hotellit suosikkikohteeseesi.
