I have had a deeply disappointing experience with the customer service. Whenever I raised a genuine concern, my account manager suggested I take my business elsewhere instead of addressing the issue. This seems to be their standard response to complaints. Efforts to escalate the matter to a manager have been entirely unproductive. It's frustrating and unprofessional to see a company disregard client concerns rather than resolve them. This is not the level of service expected from a financial institution managing business transactions.
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Ebury is a financial services company specialising in international cash management solutions including cross-border payments, FX risk management, and business lending.
Our unique product offering helps businesses to accelerate and simplify international finance. We provide expertise and excellent customer service, usually reserved for the bank’s biggest customers, with our innovative technology and unrivalled capabilities.
Whether you’re an international trader, an NGO, an e-commerce platform or a small business owner, our solutions are designed to create a seamless international finance process. Thousands of companies around the globe are trading faster and smarter by using Ebury’s services. See more
