Review Time
We use Ebury to helps us import products from China. They offer very competitive exchange rates, are extremely helpful, and transactions are processed quickly. Payments outside Europe have become much easier and faster. We highly recommend them without reservation.
Outstanding support and tailored assistance Our experience with the company has been exceptionally positive, particularly due to the efforts of the representative. They offer a highly personalized service, are always accessible, and truly care about their clients. The representative is professional, responsive, and proactive, taking the time to understand our needs while providing clear, dependable guidance. Collaborating with them instills genuine confidence and peace of mind. They are a fantastic representative of the company and a joy to work with.
As a small business owner in the EU, I find this service to be a reliable and supportive partner, assisting with scheduling and processing payments in foreign currencies. Their help is always accompanied by friendly, personal communication when needed. I highly recommend collaborating with this service.
As a small business owner in the EU, I find this service to be a reliable and supportive partner, offering help with scheduling and processing payments in foreign currencies. Their assistance is complemented by friendly, personal communication whenever needed. I genuinely recommend working with them.
This service is a great partner when dealing with various currencies globally. The ability to buy and sell currency on specific dates simplifies our financial planning, regardless of external circumstances. They provide friendly service and quick responses whenever necessary.
I have had a deeply disappointing experience with the customer service. Whenever I raised a genuine concern, my account manager suggested I take my business elsewhere instead of addressing the issue. This seems to be their standard response to complaints. Efforts to escalate the matter to a manager have been entirely unproductive. It's frustrating and unprofessional to see a company disregard client concerns rather than resolve them. This is not the level of service expected from a financial institution managing business transactions.
Our experience working with the service has been very positive for multiple reasons. Firstly, their communication is prompt and effective, providing us with quick and clear support for our inquiries. Secondly, they are genuinely solution-focused, actively collaborating with us to propose practical solutions tailored to our needs. Lastly, we greatly value their personal interest in our business and operations. Our main contact has been an outstanding advisor from the beginning, consistently offering valuable insights on currency matters and proving to be a reliable partner.
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Ebury is a financial services company specialising in international cash management solutions including cross-border payments, FX risk management, and business lending.
Our unique product offering helps businesses to accelerate and simplify international finance. We provide expertise and excellent customer service, usually reserved for the bank’s biggest customers, with our innovative technology and unrivalled capabilities.
Whether you’re an international trader, an NGO, an e-commerce platform or a small business owner, our solutions are designed to create a seamless international finance process. Thousands of companies around the globe are trading faster and smarter by using Ebury’s services. See more
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