Ebycco customer service has been awesome. I purchased the EB10, which has been a great ebike! Upon receipt, I noticed a little shipping damage. I contacted Ebycco support, and they got back to me within 24 hours. Vinnice from the customer support team helped me identify what would be the best fix for my bike. They then shipped a replacement part the same day! They forwarded tracking so I knew exactly when it would arrive. A month later, my phone holder cracked. I emailed Ebycco and the same person, Vinnice, helped me. I sent a photo of the crack, and they shipped me a brand new phone holder without hesitation! Again, it shipped the same day and they provided tracking. My Ebycco customer service experience has been fantastic! Vinnice works with immediacy and understands the customer's needs. I wholly recommend this bike company and their team!! My EB10 is a great bike! I will be an Ebycco fan as long as they are around! Thank you Vinnice, and thank you Ebycco!
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