ecc-eu.com

4.9
4.9 Based on 428 reviews

European Consumer Claims (ECC) are the UK & Europe’s leading claims specialists. Although we are experts in all types of consumer claims, we have greatest experience in mis-sold timeshare and holiday park ownerships....

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Average Rating

4.9

/
5

428 Reviews

5 Star
95%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

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Review Time

Grateful for the team's dedication and support

I appreciate the team's hard work on our case. The most delightful moment was when I connected with a representative who informed me that another would be reaching out. It felt like having the perfect support by my side, reminiscent of a whimsical adventure. A touch of kindness and everything fell into place. I'm thankful for the initial guidance and for the assistance in wrapping up this chapter of our lives. My husband and I are genuinely thankful for the help we received.

5
Date of experience: Dec 11, 2025
Amadeus
Outstanding experience with the service, thanks to a fantastic representative.

My experience with the service was fantastic, largely due to a remarkable representative. She offered outstanding customer support with a personal touch. Her professionalism and warmth truly made a difference. The company clearly prioritizes its customers, and it is evident.

5
Date of experience: Dec 07, 2025
Edna S.
My experience with the service was fantastic…

My experience with the service was fantastic thanks to the representative. She provided outstanding customer support with a personal touch. Her professionalism and kindness made all the difference. The company clearly values its customers, and it shows.

5
Date of experience: Dec 07, 2025
Winnifred Scott
I've had excellent communication and the…

I've had excellent communication and the company has been very accommodating in assisting with the claim and providing all the necessary information to proceed. The representative has been brilliant in keeping me updated on our progress.

5
Date of experience: Dec 05, 2025
Wilhelm Rogers
The instructions I received were clear…

The instructions I received were clear and soon I had confirmation that I no longer had my timeshare and was free of any charges.

5
Date of experience: Dec 04, 2025
Abigail Patterson
I'm very pleased with the assistance I…

I'm very pleased with the assistance I received regarding my case. The company proved to be professional and reliable throughout the whole process. Their communication was clear and reassuring at every step. A special thank-you to the representative for her dedication, patience, and exceptional service.

5
Date of experience: Dec 03, 2025
Gemma Foster
I had a fantastic experience with the service…

I had a fantastic experience with the service's customer support. The representative was incredibly attentive and made everything so straightforward. Her friendly demeanor truly stood out throughout the entire process. I highly recommend this company for their outstanding service.

5
Date of experience: Dec 02, 2025
Persis
Extremely professional and welcoming.

Extremely professional and welcoming. The representative helped me select exactly what I needed. I couldn't be happier with the result.

5
Date of experience: Dec 01, 2025
Angelica Sanders
I feel we’ve been completely misled from…

I feel we’ve been completely misled from the beginning, and all this company wants to do is take a large sum from you. They don’t update you or contact you when you have a booking for months. Lengthy calls at the start promised an update in November. Now it's December, and still nothing has happened. I'm really dissatisfied with this company; save yourself the trouble and do not use them.

1
Date of experience: Nov 30, 2025
Xander Powell
I want to thank the representative for all her… help over the past few months.

I want to thank the representative for all her help.

5
Date of experience: Nov 27, 2025

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Business Details

  • European Consumer Claims (ECC) are the UK & Europe’s leading claims specialists.

    Although we are experts in all types of consumer claims, we have greatest experience in mis-sold timeshare and holiday park ownerships.

  • email mark.jobling@ecc-eu.com
  • call +442039962044
  • language https://ecc-eu.com

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