I have always loved the service and enjoyed ordering products, but this experience has been deeply disappointing. My recent order arrived leaking, damaged, and with two items missing, yet customer service has been unhelpful. They have given circular responses, failed to acknowledge the issues, and offered no apologies. It feels like I am being treated as the problem rather than a loyal customer whose order was mishandled. I am very disappointed that a company I trusted has let me down like this. I hope they improve their customer service and handling of issues, as this experience has shaken my confidence in them. UPDATE: This situation feels almost criminal at this point. I’m out of pocket, left with leaking products, two missing items, and no refund. I understand things can go wrong, but the lack of responsibility is shocking. ANOTHER UPDATE: I feel desperate at this point. How can you know about my order issues and just ignore me? Your behavior is unacceptable. FINAL UPDATE: Can someone from the service please assist me? I've been emailing customer support since the beginning of November. Why has this not been resolved? I'm desperate!
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Ecco Verde offers a fascinating world of 100% certified organic natural cosmetics. Our unique and comprehensive product assortment ranges from body, hair and face care products to natural make-up and aromatherapy - guaranteed free from harmful synthetic ingredients, microplastics and petroleum products. In addition to established brands, you'll also find a host of cool, young brands with innovative products. We are constantly expanding our range to bring you the best of natural cosmetics and exceptional care products.
Reasons that make Ecco Verde so unique & nice:
We are your go-to online source for 100% certified organic and natural cosmetics made without compromises but with lots of love.
Our exceptional and wide assortment includes internationally well-known brands as well as aspiring up-and-coming labels.
We have the greatest respect for people and nature - that's what makes us so unique.
Ecco Verde is supported by a highly motivated and knowledgeable team that is at your service - from our friendly customer care team who answers all your questions to our warehouse colleagues that ensure speedy shipping.
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