Review Time
This platform is amazing, filled with fantastic natural products! They offer a unique selection, and the ordering process is easy, with prompt delivery. Plus, they include samples in your package, which is a nice way to discover other brands. Thank you to the service!
This website is fantastic, showcasing a wonderful array of natural products! The selection is unique, ordering is straightforward, and delivery is prompt. Additionally, they include samples in your package, which is a great way to try out other brands. Thank you to the service!
I ordered hair dye back in November for €25 and never received it. I reached out and was sent two online forms to sign, and on the third attempt, I received another form asking me to print, sign, and mail it back! The dye is worth €15, and the rest of the cost was for shipping. I will never deal with this company again. UPDATE: I received my order half an hour ago. Apologies for my initial review. The package arrived well packed and intact. Thanks again, and sorry for my first review. I suppose I should have been more patient, but I wanted the hair color before Christmas. The emails didn’t help, but all is well now.
I ordered an eyeshadow after carefully reviewing the ingredient list on the website. It was advertised as talc-free, which was my main reason for choosing it. However, when it arrived, the packaging had a completely different ingredient list that included talc and other ingredients not mentioned online. This feels deceptive, and it’s frustrating to receive something different than advertised. I have contacted the support team and hope they will correct this information, as it can impact those with allergies or specific ingredient concerns.
I have always loved the service and enjoyed ordering products, but this experience has been deeply disappointing. My recent order arrived leaking, damaged, and with two items missing, yet customer service has been unhelpful. They have given circular responses, failed to acknowledge the issues, and offered no apologies. It feels like I am being treated as the problem rather than a loyal customer whose order was mishandled. I am very disappointed that a company I trusted has let me down like this. I hope they improve their customer service and handling of issues, as this experience has shaken my confidence in them. UPDATE: This situation feels almost criminal at this point. I’m out of pocket, left with leaking products, two missing items, and no refund. I understand things can go wrong, but the lack of responsibility is shocking. ANOTHER UPDATE: I feel desperate at this point. How can you know about my order issues and just ignore me? Your behavior is unacceptable. FINAL UPDATE: Can someone from the service please assist me? I've been emailing customer support since the beginning of November. Why has this not been resolved? I'm desperate!
I haven’t received my facial oil yet, so I can't comment on the product itself. My package has arrived in the USA and is scheduled for delivery today. However, DHL is demanding an $86.32 customs duty fee. I understand that I’m responsible for import duties and taxes, but a ~63% charge on a $135.90 product is unreasonable. I will pay the fee under protest to release the package, but I intend to file formal disputes with both DHL and U.S. Customs to recover the overcharged amount. The service responded quickly to my email, but unfortunately, they said they cannot assist with customs charges. This was my first order, and due to this experience, it will also be my last. When the package cleared US customs, DHL charged me an extra $86.32, broken down as follows: - $1.34 regulatory charge - $67.98 “import/export duties” - $17.00 processing fee. The duty seems completely off, especially for a straightforward cosmetic facial oil. I paid DHL under protest to get the package. I emailed them, but they haven’t replied yet despite promising a response within one working day. I understand that you ship DDU and that duties are the customer's responsibility, but paying an extra 52% due to what seems like a misclassification has left a bad taste.
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Ecco Verde offers a fascinating world of 100% certified organic natural cosmetics. Our unique and comprehensive product assortment ranges from body, hair and face care products to natural make-up and aromatherapy - guaranteed free from harmful synthetic ingredients, microplastics and petroleum products. In addition to established brands, you'll also find a host of cool, young brands with innovative products. We are constantly expanding our range to bring you the best of natural cosmetics and exceptional care products.
Reasons that make Ecco Verde so unique & nice:
We are your go-to online source for 100% certified organic and natural cosmetics made without compromises but with lots of love.
Our exceptional and wide assortment includes internationally well-known brands as well as aspiring up-and-coming labels.
We have the greatest respect for people and nature - that's what makes us so unique.
Ecco Verde is supported by a highly motivated and knowledgeable team that is at your service - from our friendly customer care team who answers all your questions to our warehouse colleagues that ensure speedy shipping.
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