I haven’t received my facial oil yet, so I can't comment on the product itself. My package has arrived in the USA and is scheduled for delivery today. However, DHL is demanding an $86.32 customs duty fee. I understand that I’m responsible for import duties and taxes, but a ~63% charge on a $135.90 product is unreasonable. I will pay the fee under protest to release the package, but I intend to file formal disputes with both DHL and U.S. Customs to recover the overcharged amount. The service responded quickly to my email, but unfortunately, they said they cannot assist with customs charges. This was my first order, and due to this experience, it will also be my last. When the package cleared US customs, DHL charged me an extra $86.32, broken down as follows: - $1.34 regulatory charge - $67.98 “import/export duties” - $17.00 processing fee. The duty seems completely off, especially for a straightforward cosmetic facial oil. I paid DHL under protest to get the package. I emailed them, but they haven’t replied yet despite promising a response within one working day. I understand that you ship DDU and that duties are the customer's responsibility, but paying an extra 52% due to what seems like a misclassification has left a bad taste.
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Ecco Verde offers a fascinating world of 100% certified organic natural cosmetics. Our unique and comprehensive product assortment ranges from body, hair and face care products to natural make-up and aromatherapy - guaranteed free from harmful synthetic ingredients, microplastics and petroleum products. In addition to established brands, you'll also find a host of cool, young brands with innovative products. We are constantly expanding our range to bring you the best of natural cosmetics and exceptional care products.
Reasons that make Ecco Verde so unique & nice:
We are your go-to online source for 100% certified organic and natural cosmetics made without compromises but with lots of love.
Our exceptional and wide assortment includes internationally well-known brands as well as aspiring up-and-coming labels.
We have the greatest respect for people and nature - that's what makes us so unique.
Ecco Verde is supported by a highly motivated and knowledgeable team that is at your service - from our friendly customer care team who answers all your questions to our warehouse colleagues that ensure speedy shipping.
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