EchelonNot fit for purpose in uk if you have sky broadband. Bought this mirror as a Christmas present for the family after setting up connecting to the WiFi we were impressed just a slight issue as the software wouldn’t automatically update? Reported this to their customer service department and 6 weeks later after dozens of emails now potentionally looking at a legal battle with them to return it 🤬 first update they emailed me had all my windows anti virus telling me not to download and eventually corrupted a usb drive. New drive purchased, tried again, updated the mirror this time but now won’t connect to the same WiFi it was connected to before? Literally carrying this very heavy mirror round the house to see if it would connect anywhere to the WiFi whilst ongoing emails to the technical department? It connected to my phones hotspot but not the WiFi so could only be used if we used our phones data plan instead of the WiFi? Eventually they admitted that the update now made it incompatible with the latest sky router even though 30+ other items from 20+ different brands all work fine on our WiFi. After telling them this wasn’t acceptable and the mirror wasn’t fit for purpose so I’d like to return it they said as part of their terms and conditions this would cost £99 for the courier and £29.99 for the additional packaging? Not according to the consumer credit act 2015 so they’re also breaking that law. Now waiting for them to collect it and decide whether or not they’d like to go down the legal route to claim the money back🤬 joke of a company avoid at all costs!
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