Review Time
Echelon
Not fit for purpose in uk if you have sky broadband. Bought this mirror as a Christmas present for the family after setting up connecting to the WiFi we were impressed just a slight issue as the software wouldn’t automatically update? Reported this to their customer service department and 6 weeks later after dozens of emails now potentionally looking at a legal battle with them to return it 🤬 first update they emailed me had all my windows anti virus telling me not to download and eventually corrupted a usb drive. New drive purchased, tried again, updated the mirror this time but now won’t connect to the same WiFi it was connected to before? Literally carrying this very heavy mirror round the house to see if it would connect anywhere to the WiFi whilst ongoing emails to the technical department? It connected to my phones hotspot but not the WiFi so could only be used if we used our phones data plan instead of the WiFi? Eventually they admitted that the update now made it incompatible with the latest sky router even though 30+ other items from 20+ different brands all work fine on our WiFi. After telling them this wasn’t acceptable and the mirror wasn’t fit for purpose so I’d like to return it they said as part of their terms and conditions this would cost £99 for the courier and £29.99 for the additional packaging? Not according to the consumer credit act 2015 so they’re also breaking that law. Now waiting for them to collect it and decide whether or not they’d like to go down the legal route to claim the money back🤬 joke of a company avoid at all costs!
This is very Unfortunate as I loved echelon 12 months ago, I signed up and enjoyed their classes and really improved my fitness but the last 6 months have been awful, music doesn't play on half of the classes, issues with classes being replaced constantly, closure of the UK studio was a massive mistake. I feel the whole community feel of echelon has gone and judging by the Facebook group and these reviews im not the only one. The whole of the UK has been forgotten!. I've gone down the zwift route now!
Provided me with a faulty product, unable to offer a satisfactory solution despite legally being obliged to, wants me to be out of pocket for their terrible product. 0/10 for customer service. DO NOT BUY. Buy a peleton instead, at least it won't blow your house electrics!What a surprise, all the latest reviews are from people saying they have faulty products, I do not think this will work out well for you with trading standards.
I regret buying one, I have the echelon stride 8 s looks the part but once an issue arrives it seems unresolvable, Ive had the machine for 14 months and it’s now unusable, the crazy thing is this is already a replacement, previous brands I’ve had have lasted years with no issues. the customer service team has also had 7 working days now since first contact and I’m yet to get any hope of this being resolved, disappointing is an understatement.UpdateThey have been in touch and sending out a replacement but the big issue here is your selling equipment to areas you don’t service, I would much rather an engineer visit than go through the hassle of removing the stride 8 s by ourselves and setting up a new one.
EchelonNot fit for purpose in uk if you have sky broadband. Bought this mirror as a Christmas present for the family after setting up connecting to the WiFi we were impressed just a slight issue as the software wouldn’t automatically update? Reported this to their customer service department and 6 weeks later after dozens of emails now potentionally looking at a legal battle with them to return it 🤬 first update they emailed me had all my windows anti virus telling me not to download and eventually corrupted a usb drive. New drive purchased, tried again, updated the mirror this time but now won’t connect to the same WiFi it was connected to before? Literally carrying this very heavy mirror round the house to see if it would connect anywhere to the WiFi whilst ongoing emails to the technical department? It connected to my phones hotspot but not the WiFi so could only be used if we used our phones data plan instead of the WiFi? Eventually they admitted that the update now made it incompatible with the latest sky router even though 30+ other items from 20+ different brands all work fine on our WiFi. After telling them this wasn’t acceptable and the mirror wasn’t fit for purpose so I’d like to return it they said as part of their terms and conditions this would cost £99 for the courier and £29.99 for the additional packaging? Not according to the consumer credit act 2015 so they’re also breaking that law. Now waiting for them to collect it and decide whether or not they’d like to go down the legal route to claim the money back🤬 joke of a company avoid at all costs!
They are now changing my running machine for the 3rd time in 12 months. Yet their machine is faulty through no fault of mine and they expect me to rebuild the new on from scratch or pay £99 to have them build it. How is this fair, I have a fully built machine that breaks down , yet I have to build the replacement. That is not correct and bad customer service.
Avoid! Avoid! Avoid! If you’re looking for a Peloton, don’t buy this. If you’d asked me pre-2022 I’d have had no hesitation in giving top marks. The classes were fantastic, the music was actual music and not licence free stuff. No slight on the amazing instructors who are just as unhappy as us for not being able to use real music. Now it’s all about the bottom line, poor excuses from customer service who just pay lip service. The app is faulty, the platform needs music and they don’t want to pay. They just keep pushing update after update after having to release a half built platform to try to stop a members revolt. Just pay the extra for the Peloton, its worth it.Edit - I have been asked for information regarding an issue with video quality that I have yet to provide, however this is just the tip of the iceberg. Echelon still can’t provide any reply to this, despite it being reported by many users because their platform is not ready for release but they pumped it out anyway. No real response apart from a company party line about music. Been kicked out of another class as the software fails. Avoid!
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