UPDATE: Whilst Echelon have stated below that they can see customer service has been keeping me informed...I have had to chase for updates multiple times. It is now 3 weeks since I raised the fault and I have been advised today a further wait is required for the part once dispatched and delivered, then the engineer needs rebooked. There is no customer support here. All below comments still stand. Highly recommend you consider another brand whe investing in a spin bike. Echelon aren't worth the hassle. Previous issues were 'resolved' after a lot of inconvenience. Unfortunately after so many issues, ones satisfaction is somewhat tested and whether resolved or not, others should be aware of what they're getting into when purchasing an Echelon machine. Lack of quality control and inexperienced delivery companies also being paid to build the bike - resulted in 2 replacement bikes and a screen that will only rotate 45 degrees and not 360. The lack of urgency between an issue (caused by poor QC) and the fix. Currently on week 3 with no update as to when the bike will be repaired - bike not useable during this time.The app constantly requires updating but you need to do this via your own phones hotspot as it won't update connected to WIFI. Even when updating on hotspot it takes between 20-30 mins and often gets stuck and requires restarting. Without updating the app issue will be experience with on demand classes freezing and classes closing mid ride. Whist the speed of customers service is quick, there is little value provided in the responses and even less acknowledgement of the multiple failings, poor quality and inconvenient 'work arounds' for updating the app.A 12 month warranty os insufficient for a bike with such a poor QC process.Whilst this bike is not a Pelaton, it is absolutely still marketed as a premium product. Whilst you could say I have been unfortunetate and had some bad luck, I would urge you to do some further research into the poor reviews, app issues, quality problems that others have shared online before purchasing.
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