I ordered a flower arrangement from Echovita on Thursday morning, to be delivered to a funeral home in time for 4:00 pm calling hours the following Saturday. I chose the funeral home’s address from the options on Echovita’s website. My credit card was charged immediately. At noon on Saturday, 4 hours before the service and more than 48 hours after my order was placed, I received a voicemail from Echovita telling me they were unable to fulfill my order because they don’t deliver to the address I requested - the very same address that was offered as a delivery option on their website. I don’t know why it took them 2 days to tell me they couldn’t fulfill my order, or why they have a delivery address on their website that they can’t deliver to. All in all, a frustrating and disappointing experience.6/19/25 Responding to Echovita’s reply: Thank you for your reply. Perhaps there is an issue with your website that needs to be addressed. I would be happy to share screenshots, here on Trustpilot, to confirm that I in fact placed my order on the Echovita website, if there was a way to share them here. Also, no popup appeared when I placed the order. In any case, the issue with Echovita’s website offering a delivery address that they do not honor is on Echovita and not on any third party that they may relay an order to. Furthermore, Echovita should respect their responsibility to advise their customers of issues with an order in a timely manner. I trust this helps to clarify things, **Echovita advertises to provide a service to those who have lost a loved one. However, I am appalled at Echovita’s unprofessionalism and lack of empathy, as evidenced in their condescending comments here.
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