I've been a loyal customer for five years, and I'm very disappointed with how my recent return was managed. I returned two pairs of leggings within the allowed time, but instead of a refund, I received store credit. When I reached out to customer support, the representatives I spoke with kept insisting my parcel was sent after 14 days, which was frustrating since the return date on my end shows otherwise. I felt blamed rather than understood, and my concerns weren't taken seriously. After years of supporting this brand, this experience has been disheartening. I will seek advice from consumer authorities regarding possible unfair return practices. I share this to inform others and hope the company improves its customer service for loyal customers.
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