Review Time
I placed an order yesterday and I accidentally bought wrong size. I been messaging and did everything that the website suggested me to cancel the order. I chatted on their ai chat box which suggested me to leave message with email address and I did that. On top of that I cancelled that order with in an hour of my purchase from their website and got notification since it's not dispatched yet they can refund me. Now how silly they delivered me the product. And when I emailed them they said I have to take it since it's sale item and they have delivered it coz they forgot to check their email early morning. And they don't do refund on sale items. I m really disappointed with the customer service. Even though it's sale item if customer are not happy they should take it back and I have been trying to contact them from the time I purchased.
We were eagerly awaiting our package, but we were soon disappointed by the incorrect sizing. The items were still tagged and in their original packaging. I tried to request an exchange for a different size, but that option was not provided. I expected a size exchange to be possible, especially since the products were in new condition. Now, I have items that don't fit and will incur extra costs to buy the correct size. I truly think a size exchange policy should be established.
We were eager to receive our package, but soon felt let down when the sizing was incorrect. The items, still tagged and in their original packaging, prompted me to seek an exchange for a different size, which was not available. I assumed that a size exchange would be offered, especially since the products were in pristine condition. Now, I have items that aren't suitable and will need to spend more to purchase the correct size. I strongly believe there should be a policy for size exchanges.
I'm a huge fan of this brand. The quality is outstanding! I've shared multiple posts on social media, tagging the company because I adore the styles and how well they fit! Many friends and followers have asked about my size! I'm very passionate about this brand and will always promote their gym wear. Thank you for the excellent service!
I'm genuinely impressed with this brand. The quality is fantastic, everything feels comfortable, and it's clear they consider the needs of those who train in their gear. Overall, it feels like a brand that cares about its community, which makes a significant difference.
I've been a loyal customer for five years, and I'm very disappointed with how my recent return was managed. I returned two pairs of leggings within the allowed time, but instead of a refund, I received store credit. When I reached out to customer support, the representatives I spoke with kept insisting my parcel was sent after 14 days, which was frustrating since the return date on my end shows otherwise. I felt blamed rather than understood, and my concerns weren't taken seriously. After years of supporting this brand, this experience has been disheartening. I will seek advice from consumer authorities regarding possible unfair return practices. I share this to inform others and hope the company improves its customer service for loyal customers.
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