I am next of kin for a 96-year-old friend who has no family and was living independently until recently. After a hospital stay, it was clear she needed social care upon discharge. An assessment indicated she required three visits a day, with additional support for meals and medication. Despite having some decision-making ability, she struggles to remember if she has eaten or bathed. While one carer is kind and attentive, the others are certainly not. Recently, my friend has worn the same dirty clothes, hasn't been encouraged to wash or shower, and hasn't had one evening meal prepared for her in four nights! They should at least warm the meals and serve them properly! I am disappointed that I had to reach out to the assessor again today, as this also occurred last week.
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ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.
