Like another reviewer, I've been with the company for over 20 years. I previously praised them, but my latest experience has been disappointing. I've received several calls from an unknown number, which I ignored for safety. Today, I answered one, and the caller asked for security details. I declined and requested a text or email instead. I received an email wanting to discuss my account, but after a lengthy wait on the phone, I gave up. Their chat service suggested I call accounts, but couldn't arrange for them to contact me. Something seems off with their systems; customer service needs a serious review.
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We’re a broadband and telephone line supplier, with our heritage going back as far as 1995. We have been supplying broadband all over the UK for the last 26 years and over the years various offices have been set up all over the country. We are now proud to say that as of the 31st March 2021, all of our services and support have been moved under one roof, now based in Horsham, West Sussex.
Eclipse is part of the Global 4 Communications group, which was established in 1998, supplying telephony solutions to business both large and small across the UK. The group currently supports over 60,000 residential customers through several different brands.See more
