Review Time
I have been with this company for nearly 20 years. It used to be excellent, but I never received an email notifying me that my contract was ending. Subsequently, the speed has significantly declined, and when I reached out for assistance, the only response I received was that it was resolved, which it clearly wasn’t. They continue to take my money, yet I haven't heard from them despite my messages. It's time to look for a new provider.
My experience has been horrific. They transferred my website to a different provider, causing my email to stop working. The support I received was worthless; they promised to call back but never did. I've regained access to my email, but lost all my historical messages. It's almost comical if it weren't so frustrating.
Absolutely unacceptable. They switched my website to a different provider, causing my email to stop working. The help I received was of no value; they said they would call back but never did. I've regained access to my email, but lost all my previous messages. It would be laughable if it weren't so infuriating.
I had a .com domain registered with the company. Recently, they decided to change suppliers and sent several emails about it. A call to their support team assured me that the service would continue. However, the domain has vanished, and I have no information on how to access it, despite the promises made in the emails.
We faced a critical issue for our business, and the team at the company showed remarkable empathy thanks to their excellent leadership. The problem isn't resolved yet, but I have great confidence in this team. They've proven that some companies genuinely care!
I've been with the company for over 20 years, and they terminated my long-standing personal email with only a few weeks' notice. This has resulted in significant work for me to update various institutions. There’s minimal help from staff, and backing up is cumbersome—only one email can be done at a time. I've also discovered better service for half the price elsewhere.
I've been with the company since 2003, and initially, their support was good. However, after being acquired, everything changed. I recently requested an upgrade to fiber, but my line went down for nearly a week. I felt misled by polite engineers until one intervened and resolved my issue. Now, after the upgrade, I'm facing more delays. Their service is relatively expensive, so I expected better. I might stay if they fix it soon, but I wouldn't choose them again.
Like another reviewer, I've been with the company for over 20 years. I previously praised them, but my latest experience has been disappointing. I've received several calls from an unknown number, which I ignored for safety. Today, I answered one, and the caller asked for security details. I declined and requested a text or email instead. I received an email wanting to discuss my account, but after a lengthy wait on the phone, I gave up. Their chat service suggested I call accounts, but couldn't arrange for them to contact me. Something seems off with their systems; customer service needs a serious review.
As echoed by others, I've been with the company for about 15 years. I had a static IP address crucial for remote business access, but they suddenly dropped it, crippling essential systems. You call them, raise a ticket, and get told the issue is fixed—when it isn't. They take weeks to respond. If you have an account with them, seriously consider switching.
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We’re a broadband and telephone line supplier, with our heritage going back as far as 1995. We have been supplying broadband all over the UK for the last 26 years and over the years various offices have been set up all over the country. We are now proud to say that as of the 31st March 2021, all of our services and support have been moved under one roof, now based in Horsham, West Sussex.
Eclipse is part of the Global 4 Communications group, which was established in 1998, supplying telephony solutions to business both large and small across the UK. The group currently supports over 60,000 residential customers through several different brands.See more
