EC Markets has completely failed in handling my withdrawal in a professional or transparent manner.
My withdrawal has now been held for over 15 days, despite the fact that I completed KYC verification, submitted all required documents, and fully cooperated with their team. Instead of resolving the issue, EC Markets keeps sending copy-paste responses about “investigation” and “liquidity provider review” with absolutely no real update, no accountability, and no confirmed release date.
This is not how a serious or trustworthy broker operates. Holding a client’s funds for weeks while hiding behind vague explanations is a massive red flag. It feels like they are deliberately delaying withdrawals rather than genuinely resolving the issue.
Customer support is ineffective and avoids giving straight answers. For a company that markets itself as a big, reliable broker, this behavior is extremely concerning and damages their credibility.
Based on my experience, I strongly warn other traders:
Be very careful with EC Markets. Getting your money out may become a nightmare.
If this is how they treat verified clients, it seriously raises questions about their integrity and business practices.
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