I ordered directly from EcoFlow for the first time (Stream Ultra, two 520W solar panels, and accessories) and I’m very disappointed.Even the delivery was chaotic: one single order was split into several packages and sent through different transport companies, all arriving on different days without any clear overview.The real problem, however, began with the complaint.One of the solar panels arrived visibly damaged. After I reported the issue and sent photos, I was instructed to dispose of the damaged panel myself and return the undamaged one in order to receive two new ones.For a heavy and bulky 25 kg solar panel that cannot simply be thrown away with household waste, this is completely unreasonable and customer-unfriendly.Instead of offering a straightforward solution – such as a price reduction or an organized return – the process was made unnecessarily complicated.I expected much better communication, professionalism, and customer care from a company like EcoFlow.For me, this was unfortunately the first and last time ordering from EcoFlow.
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