Case/Ticket: CAS-20260214-1595640
This is honestly one of the worst and most unpleasant customer service experiences I have ever had.
I bought the EcoFlow 400W Lightweight Portable Solar Panel, and it arrived without any case at all — just in a cardboard box. I genuinely do not understand how I am supposed to transport it or even use it safely without damaging it. It is called “portable”, but there is no proper protection included.
On the same day I received it, I requested a return. Literally the same day. I wrote to support immediately.
They told me I must pay 130 EUR for return shipping. This is absurd. If delivery is advertised as free and the product does not suit me, why am I required to pay 130 EUR just to return it?
I asked them to show me exactly where in their return policy it states that I agreed to such a charge. Not just that the fee exists, but where I agreed to it. I also asked them to provide the return address, because I still do not even know where I am supposed to send the product.
They promised to look into the issue and reply within 3–5 days. No one replied. I am being completely ignored.
Right now, I have a product I want to return, no return address, no clear explanation, and a demand to pay 130 EUR.
This is extremely disappointing and unacceptable service from a company operating in the European Union.
I am stuck with a product I do not want that cost me 650 EUR, and I cannot even properly open a bank dispute until I return it — yet they refuse to provide a return address unless I agree to pay 130 EUR.
By withholding the return address and ignoring my requests, they are effectively blocking the return process, which feels like deceptive and potentially fraudulent behavior toward customers.
One star.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our vision is to power a new world—a call to the future, an aspirational, technology-driven, eco-friendly future that every individual can own.
