This organization is backed by the very online gambling companies you're unhappy with, so how can they be objective? Don't waste your time reaching out to them or any other regulatory entity, as they are, to put it bluntly, ineffective. The only viable option to recover your funds after being treated unfairly is through small claims court. If you pursue this route, you stand a good chance of getting your money back since they typically won't send legal representation to defend the indefensible!
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