If I could give zero stars, I would. My experience with EcomExperts LLC has been an exhausting lesson in how poor communication and empty promises can ruin a professional engagement.1. Misleading Sales PitchI originally reached out to this company to create a Shopify e-commerce store. I was very clear about not wanting an Amazon business due to its high fees. Their representative insisted that the Amazon FBA model was “more profitable” and “faster.” That turned out to be false. I never received a working store or anything close to the profitable business they promised.2. Deliverables That Didn’t ExistLater, they claimed my “Amazon business infrastructure” was complete, including “store creation, LLC integration, and account provisioning.”None of that was true.My company had already been registered for years — no new LLC was created.My Amazon account already existed long before hiring them.No functioning store, operational system, or sales channel was ever delivered.Essentially, they claimed credit for things that were already done before I hired them.3. The “Three Approved Brands” That Would Lose MoneyThey repeatedly pointed to “three approved brands” as proof that the project was finished. After reviewing the data, I found that these products would have lost money after accounting for Amazon’s fees and costs. I asked several times for proof of profitability or even a basic financial plan. I never received one.Later, they claimed another client was successfully selling one of those same products — information they never mentioned earlier and never backed up with evidence. Even if true, that would mean they were setting clients up to compete with each other.4. Repeated Requests IgnoredThroughout the project, I made multiple written requests for documentation — including the service agreement, internal review notes, and project data. I have yet to receive a single one of these documents. Their lack of transparency was constant and deeply frustrating.5. The Refund that Turned into a Legal TrapAfter months of chasing them, they offered a $2,500 partial refund, calling it a gesture of goodwill. However, the “refund agreement” they sent claimed 50% of the work was completed and that accepting it would settle everything. It was a legal release disguised as a refund.When I refused to sign something inaccurate and provided my own fair version, they stopped communicating entirely. No refund, no response — nothing.6. Silence and DisregardEven after acknowledging my messages, they took 11 days to respond to a 3-day deadline they themselves had set. Every interaction required multiple follow-ups. Now, they’ve gone silent altogether.7. Final ThoughtsEcomExperts LLC overpromised, underdelivered, and then disappeared when accountability was required.Communication: Nonexistent.Transparency: None.Ethics: Highly questionable.If you’re considering working with this company, think carefully. My experience was defined by misleading sales tactics, incomplete work, and a refund process that turned into an attempt to silence me.Rating: 1 out of 5 starsIf professionalism and integrity matter to you, I strongly recommend choosing another company.
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Ecom Experts is a comprehensive agency offering Amazon, Walmart, and Shopify services. We assist individuals in developing their brands, establishing a robust online presence, and generating returns.
