Disappointed. I had to cancel a booking. I was given a partial refund.
I have made another booking and when I went to pay I saw the credit there to be used fantastic.
Gave my details made another booking and the credit has not been used.
Raised a query and got back a very unhelpful reply from Crli e saying basically tough. Use it next time.
This is not right. It’s bad service. Bad practice. I want the credit used against my current booking as it could be some time before I book again
Why are these big companies so matter of fsct with replies and don’t care - had a ridiculous reply. They don’t want me to use this credit and made it so difficult _ don’t use them
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