I had an extremely disappointing experience with EconomyBookings and would strongly caution others before booking through them.
I prepaid over €400 for what was advertised as a 7-seater vehicle. Upon arrival at the SIXT desk, I was told that the only 7-seater available in my category was an electric vehicle — something that was never clearly indicated at the time of booking.
As I was travelling in rural Wales with my family, limited charging infrastructure made this completely impractical, especially given the requirement to return the vehicle with 80% charge. I was therefore left with no realistic option but to accept a significantly more expensive upgrade, which cost me an additional £600 on the spot.
This was not a “voluntary upgrade” as they later claimed...it was a forced decision due to their inability to provide a practical vehicle within the category I had prepaid for.
When I raised the issue, the response was a generic template reply hiding behind “we only guarantee car groups.” That misses the point entirely. A 7-seater that is not reasonably usable for the customer’s context should not be treated as equivalent.
In total, I ended up paying over €1,000 for a rental that was initially advertised at less than half that price.
Poor transparency, zero accountability, and no willingness to resolve a clear customer service failure.
I will not be booking through them again.
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