This company hides behind their policy to deny legitimate refunds.
I canceled my booking immediately after confirming it because the dates were incorrect, yet they still refused a refund, claiming a 48-hour rule.
This is clearly not a normal cancellation — it was an obvious booking error.
Instead of handling the situation reasonably, they chose to ignore the facts and stick to their policy.
It honestly feels like they are taking advantage of situations like this to keep customers’ money.
I will be proceeding with a chargeback and filing complaints.
Be extremely careful when booking — you may lose your money even if you cancel immediately.
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