Worst rental car company I’ve ever dealt with. I paid a deposit by credit card and arrived in Aruba expecting to pay the remaining balance and pick up the vehicle, only to be told they were not accepting credit cards — cash only....
Not only did they require over $300 in cash for the rental balance, but they also demanded an additional $200 cash security deposit. With my family waiting and no way to withdraw that amount from an ATM, the situation quickly became stressful and frustrating.
When I stepped away briefly to explain the situation to my family, the employee informed me that they had canceled my reservation. I immediately requested a refund of my deposit and was told the owner would process it. It has now been over a week, despite multiple follow-ups, and I have yet to receive either an update or my refund.
I strongly recommend confirming payment policies in advance if you plan to rent from this company, as this experience caused significant inconvenience at the start of our trip.
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