We booked Economy in Costa Rica, we showed up at midnight for our reservation SUV pick up and they said they didn’t have a car. They tried to extort us $9k USD for a van when the SUV we reserved was around $1,800. There were two young females there who were told their car was in an accident and they didn’t have one for them either. The customer service was terrible at the location and on the phone with the country head office. They are known to given away reserved cars if there’s a walk in willing to pay more. They also add a bunch of “mandatory” ad ons the don’t tell you about.
We ended up driving to Enterprise and the experience was night and day. Never rent from Economy especially in a country you haven’t been to, pay $100 more for a trusted company.
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