Having a toll charge issue, I cannot get a response from management. Called CALL CENTER twice, still waiting on response. Was misinformed by sales rep at Orlando rental site, said I COULD pay cash, ( I had my ILLINOIS toll pass with, he said I couldn’t use) also charged a spur of the moment $20 toll deposit. Went through (2). .85 cent tolls, NOT manned, had cash to pay, I’m being charged $20 ADMINSTRATIVE fee for that. Feeling penalized. Not much, but done to EVERY rental, that’s big $$$$$.
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Car rental agency with presence in over 100 locations in 30 countries all over the world.
