SCAM!!!!Beware of this place, originally my rental was priced at $143.00. Upon checking in at the front desk there was an additional $150.00 added for tolls. When it came to the insurance, I stated I was going to use my insurance policy (NJ) due to the fact I have full coverage. Upon doing so, the customer service rep (btw who was extremely rude), stated my full coverage policy didn’t include “Loss of Use” insurance, and stated I should contact my insurance provider to see if they can add that specific insurance. I then contacted my insurance company who I placed on speaker, advised the Economy Rent a Car service rep, the insurance did not apply or exist in the state of NJ, and that it is included in the FULL COVERAGE policy I have.The service rep then stated in order to rent the vehicle, it would be an additional $350.00 dollars, which is the cost of their insurance plan. So the grand total would have exceeded close to $650.00 dollars, and just for reference when I booked the rental car, it was $143.00 dollars through Expedia. I then questioned the customer service rep stating, “What do you do when you have renters specifically possessing a NJ license and NJ Insurance Policy”. The customer service rep replied, “Then they would have to pay the insurance fee”…… So to anyone who sees this, especially if your visiting from New Jersey or any other state that doesn’t have “Loss of Use” coverage specifically listed, even though you have Full Coverage, you while be forced to pay the additional $250.00-350.00 dollar insurance fee. Again, they hook and reel you in with the initial price/cost, due to its affordability which is designed to make you feel and think you have an amazing deal. However, you’ll be completely disappointed when you arrive at the front desk, and they try to SHAFT YOU WITH NO VASELINE with the additional costs, leaving you standing there confused cause they just hit you over the head with all the secret add ons.After all that was said and done, I asked the service rep I wanted to cancel the rental, to which she stated I had to contact Expedia to cancel it. I contacted Expedia who stated due to the circumstances, they were not able to cancel it on their end, and transferred me back to Economy. I went back and forth approximately 3 times, just to find out that since we didn’t pre-pay for the vehicle there was no charge for cancellation, but the customer service rep at the desk was too preoccupied playing on her I Phone, to tell us. She also didn’t have a care in the world about helping the customers. BTW, they close at 10pm, so if you have a late arriving flight, you might want to rent from an another company specifically located within the airport, so you don’t get stranded without a vehicle at night. Also, you will not be notified they close at 10pm, if you book with a 3rd party vendor aka Expedia, Priceline, Kayak, GOVX etc.The experience was so bad, I decided to pay a little extra, and book a rental vehicle with a big box company instead just to avoid the headache.Stay away, and don’t get scammed, don’t waste your time, energy, and money, and just pay a tad bit more with a major company like Budget, Hertz, Avis, etc…..which are all located within the MIA car rental station connected to the airport, and to which I had previously had great experiences with, with a streamlined, no nonsense, and surprise costs.This company really needs to revamp its policies, and to retrain its customer service representatives. All in all this place is complete GARBAGE, so again I know I said it a million times but STAY AWAY!!!!! Don’t let the positive reviews fool you cause they are probably fake, because it doesn’t take a rocket scientist to figure out that you’re being screwed. All they want to do is upsell you, and they probably call you an idiot because you fell for their scheme. I would give this place - Negative stars if I could, 1 star in my opinion was way too generous.Last but not least, before you decide to rent or while your walking into the office, go listen to Ice Cube’s song “NO VASELINE” so you have an idea what your about to get yourself into.
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Car rental agency with presence in over 100 locations in 30 countries all over the world.