I ordered a baking dish set from an online platform on December 2 for my son's birthday. The first delivery came with a significant scratch. I reported it immediately with photos, but heard nothing for four days until I followed up. I was told the delay was due to a staff member being out of the office. A replacement arrived on December 16, after the birthday celebration, and it too was scratched, showing a lack of quality control. I was then expected to walk 20 minutes to return the damaged item while managing a child in a stroller. The third dish finally arrived undamaged, over a month after the original order. Despite the missed event and repeated issues, I was informed there would be no compensation as the issue was deemed “resolved.” This is extremely poor customer service and a disregard for customers' time. I do not recommend this service.
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ECookShop is the official kitchenware website of Dawson's Department Store in Clitheroe. We offer competitive prices and regular discounted sales on high quality items from major manufacturers. Browse our catalogue online now. If you have any questions, call us on 01200 421010 or, alternatively, call in to Dawson's Department Store in Clitheroe to see our full range of homeware items.See more
