I ordered a coffee grinder at a very good price from the online platform. It arrived quickly. Unfortunately, it developed a fault after two weeks - not the retailer's fault. I spent 40 minutes on hold with customer support before anyone answered, only for a disinterested agent to suggest I try solutions I had already attempted. He advised me to contact the retailer. With reluctance, I called the retailer. My call was answered in seconds by a polite representative. I explained the issue, and without hesitation, he apologized, ordered a replacement, explained the collection process, and emailed me a free returns label. The new grinder is out for delivery today! Absolutely fantastic service, and I will definitely shop with them again!
Claim your business profile now and gain access to all features and respond to customer reviews.
ECookShop is the official kitchenware website of Dawson's Department Store in Clitheroe. We offer competitive prices and regular discounted sales on high quality items from major manufacturers. Browse our catalogue online now. If you have any questions, call us on 01200 421010 or, alternatively, call in to Dawson's Department Store in Clitheroe to see our full range of homeware items.See more
